Remote support
Secure Remote Help, Guided by a Local Team.
For many issues we can help right over the internet. The safest first step is always a quick phone call — we'll walk you through it and make sure you're protected.
How it works
Three simple steps
- 01
Call your nearest store
Reach out first so we can confirm it's really us and understand the problem.
- 02
We guide the connection
If remote support fits, we'll direct you to the correct, safe way to connect — only after we've spoken.
- 03
We fix it together
You stay in control and can end the session at any time. We explain what we're doing as we go.
Your safety comes first
- Only download remote-support software after speaking with Computers To Go.
- We will never call you out of the blue and demand access to your device.
- Always verify our phone number before granting remote access.
- If something feels off, hang up and call the store directly.
Need Help Right Now?
Give your nearest store a call and we'll take it from there.