Tactical RMM
Our managed support agent for ongoing monitoring and help. Install only if we ask you to.
Download agent
Remote support
Secure Remote Help, Guided by a Local Team.
For many issues we can help right over the internet. The safest first step is always a quick phone call — we'll walk you through it and make sure you're protected.
How it works
Three simple steps
- 01
Call your nearest store
Reach out first so we can confirm it's really us and understand the problem.
- 02
We guide the connection
If remote support fits, we'll direct you to the correct, safe way to connect — only after we've spoken.
- 03
We fix it together
You stay in control and can end the session at any time. We explain what we're doing as we go.
Your safety comes first
- Only download remote-support software after speaking with Computers To Go.
- We will never call you out of the blue and demand access to your device.
- Always verify our phone number before granting remote access.
- If something feels off, hang up and call the store directly.
Remote agents
Download a Remote Agent
Install one of these only when a Computers To Go technician asks you to during a call. Not sure which one? Just call your nearest store and we'll guide you.
RustDesk
Free, open-source remote desktop for quick one-time sessions. Windows, Mac and Linux.
Get RustDeskQuick Assist
Built into Windows. Get it here if it's missing, then share the code we give you.
Open in StoreAnyDesk
Fast, lightweight remote desktop for Windows. Download the client so we can connect.
Download AnyDeskNeed Help Right Now?
Give your nearest store a call and we'll take it from there.